FAQ

Common questions about buying, running, and getting help with DZR resources. For anything not covered here, see Getting support.

How fast is support?

Tickets usually get a reply within a day, often much sooner. Email can take up to 72 hours. We are a small team, and every reply comes from someone who actually works on the resources.

Can I use one purchase on multiple servers?

Your license covers FiveM servers you operate or control. Reselling, sharing, bundling, or re-uploading is not allowed - the details live in the Terms of Service.

I signed in with the wrong Cfx account at checkout

Open a Purchase / Tebex ticket right away and include your transaction ID. Escrow grants go to the Cfx account used at checkout, and we cannot guarantee re-delivery to a different account - the sooner you flag it, the more we can try.

Do resources get updates?

Fixes and improvements ship through Cfx asset escrow, so a resource you own picks up new versions through the same grant. Changelogs are posted in Discord.

Something broke after a server update, or conflicts with another script

Open a Bug Report ticket with your console output. We fix problems in our resources. Conflicts caused by third-party or escrowed scripts we cannot see are outside what we can debug, but we will point you in the right direction when we can.

Do you take custom work or paid installs?

Not right now - our focus is the resource catalog. If you are stuck installing something you bought, that is exactly what Install / Setup tickets are for.

Do I need Discord to get support?

No. Email works - it is just slower. Discord gets you a private channel, live back-and-forth, and a transcript when the ticket closes.

Where are the docs?

Every resource has setup and configuration documentation here in the documentation. Worth a look before opening a ticket - most install questions are answered there.